We all know that listening is a component of communicating, but we can easily underestimate the importance of this skill.  We tend to underestimate its importance when we assume this is a skill that we have already mastered. The reality is that most of us are listening to respond, instead of listening to seek understanding. […]

If you haven’t already, first check out our post: The Importance of Genuine Apologies Now that you have the basics of what makes an apology, time to dive in a little deeper. Did you know that we each have a preferred apology style? Dr. Gary Chapman (founder of the 5 love languages) has categorized apology […]

Convey a “No” with a “Yes, AND” answer. Our kids are smart. And they’re little energy readers. They know exactly what’s going on, even if they don’t have the language to articulate it. They’re good at asserting their needs and sticking to them. Maybe some of us adults could learn a thing or two from […]

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